General
FORGE's AI assistant can be configured with specific keywords and phrases so it recognizes when a conversation is a genuine lead or client inquiry and responds or escalates appropriately.
Inside FORGE's automation settings, you can define a list of keywords and phrases relevant to your business — terms prospects commonly use when asking about your services, signals, or referral program.
When a tracked conversation (across supported channels, including WhatsApp and Telegram integrations) contains one of your configured keywords, the agent can flag it as a qualified lead, trigger an automated first response, or escalate it directly to you, depending on how you've set the rule up.
Start with a small, focused keyword list built around your actual client conversations, and expand it as you notice real inquiries the agent missed — an over-broad list early on tends to create noise rather than useful qualification.